Standard Shipping is FREE on all domestic purchases of $40 and over (excluding taxes). Domestic orders below $40 will be charged $4.90 for economy shipping or $6.90 for standard shipping. International shipping is fulfilled via DHL and shipping rates may vary. Please view international shipping rate options at checkout of your order(s). 

Once your order is placed, it generally takes us 1-2 business days to process and pack. Standard shipping generally takes 5-7 business days within the 48 contiguous states. Economy shipping generally takes 8-11 business days. These shipping times are estimates only and cannot be guaranteed. With product launches and holidays, shipping can take longer sometimes unfortunately. International shipments will take slightly longer due to distance and customs clearance.

Due to high global demand we are happy to announce that we have recently begun shipping internationally! You should be able to purchase via our website with no issue unless you reside in a country that shipments are blocked to. If you have any questions regarding international orders then please send us a message at hola@etienneortega.com.

We will send you an email with a tracking number as soon as your package ships.

Oh no! If you receive anything that looks off, please email us at hola@etienneortega.com with photos of your damaged products (so we can figure out what went wrong) and we’ll help make it right ASAP.

We understand how frustrating this is. Please email us at hola@etienneortega.com so that we can investigate.

Unfortunately, once orders are submitted, they usually cannot be canceled or modified. However, please email us at hola@etienneortega.com and we will do our absolute best to correct your order, if possible.

You can return unused and unopened products back to us for a refund, store credit, or exchange within 14 days of receipt of your item(s) for domestic orders only. We do not accept returns for international orders. For domestic orders, if you purchase the free returns option at checkout from Redo then your return shipping will be free. If you do not purchase the free returns option at checkout from Redo then return shipping will be borne by the customer. Package protection is available from Redo for both domestic and international orders. 

For domestic orders only, to start a return or exchange please click here.

However, if you wish to cancel an order prior to shipping or have any questions, please contact us at hola@etienneortega.com.

Unfortunately, once orders are submitted, they usually cannot be canceled or modified. However, please contact our team at hola@etienneortega.com and we’ll see if we can help.

Please contact hola@etienneortega.com within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

We will notify our customers through email when any of our products are back in stock. We will always try our best to replenish our inventory as quickly as possible.

We will send you an email with a tracking number as soon as your package ships.

No, unfortunately we are unable to change the billing address of your order once it is placed. But, if your order was confirmed, you should have nothing to worry about! As long as your shipping address is correct, you will be able to receive your order.

Oh no! Please contact our support team for assistance at hola@etienneortega.com.

Yes! All of our products are cruelty free and are certified so by both Leaping Bunny and PETA. We do not test on animals.

We recommend storing your products in a cool dry place, away
from direct sunlight and excessive heat.

Check the individual product pages to confirm.

Please check the individual product page for details.

Please check with a medical professional if you have any concerns.

If you have any adverse reactions to our products, please contact your health care provider immediately. And fill out our adverse event reporting page at Adverse Event Reporting. If it is an emergency, please call 911. For general questions about our products, please contact our support team for assistance at hola@etienneortega.com.

We are always looking for great people to work with! Please
contact us at hola@etienneortega.com.

For everything media and PR related, please contact our PR team at ortega@solcomms.co.

We are always looking for great people to work with! Please
contact us at hola@etienneortega.com. 

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one). Please email us at hola@etienneortega.com.

Please email us at hola@etienneortega.com.